ACM30122 - Certificate III in Animal Care Services (Customer Service)

Course Description

This customer service course is for persons within an organisation that provides professional pet services and products. Individuals in these roles perform a range of animal care tasks under broad direction which involve discretion and judgement in handling stock and animals, coordinating resources and problem solving. They are required to take responsibility for their own work including, carrying out assigned tasks, compliance with animal welfare, organising processes, solving problems and working to schedules. The duties require patience and a genuine empathy for animals, excellent customer service skills as well as high standards of cleanliness and professionalism.

Job roles and titles covered by this qualification include:

• Customer service assistant
• Animal attendant

Units

Core Units for this customer service course:

• ACMBEH301 Identify behaviours and interact safely with animals
• ACMGEN303 Assess welfare status of an animal
• ACMGEN304 Promote positive wellbeing for self and others in animal care workplaces
• ACMGEN309 Provide basic animal first aid
• ACMGEN315 Communicate effectively with clients and team members
• ACMINF301 Comply with infection control policies and procedures in animal care work
• ACMWHS301 Contribute to workplace health and safety processes

Training Centre Chosen Electives for this customer service course:

• ACMGEN205 Source and provide information for animal care needs
• ACMGEN305 Provide advice on companion animal selection and general care
• ACMGEN310 Provide reception services for an animal care facility
• ACMGEN311 Maintain and monitor animal health
• ACMSPE316 Provide general care of dogs
• ACMSPE317 Provide general care of domestic cats
• BSBOPS304 Deliver and monitor a service to customers
• SIRRINV001 Receive and handle retail stock
• SIRRRTF001 Balance and secure point-of-sale terminal
• SITXCCS015 Enhance customer service experiences